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Sales and Customer Service Administrator

Sales and Customer Service Administrator

Location:            Dewey Waters, Weston-super-Mare

Reporting to:      Customer Team Leader

The Customer Service Administrator will report directly to the Customer Services Team Leader and will play a vital role in supporting the sales and post-sale function. The main responsibilities for the role will include providing sales support and the progression of orders from receipt through to manufacture ensuring that the customer expectations are met and where possible exceeded.

Role and Responsibilities

  • Receiving incoming sales enquiries via telephone and email for Environmental products.
  • Providing customers with quotations from a set price list for Environmental products.
  • Providing external sales staff with support including reporting information as required.
  • Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
  • Establishing key information about the project and or order from the customer using effective telephone questioning techniques.
  • Obtaining further information about the project and or customer from a soft filing system and the external sales team as required.
  • Acknowledgment of orders received and processing the orders on the computer system.
  • Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.
  • Producing and issuing purchase orders for intergroup purchasing.
  • Liaising with customers and other departments to ensure products are delivered and installed to meet the customers program and requirements to give customer satisfaction.
  • Responsible for the logistics process for the Environmental tank range.
  • Proactive and commercial approach to resolving logistic issues.
  • Create a daily OTIF and shortage report as and when required.
  • Updating and maintaining data on Sage and bespoke system.
  • Providing interdepartmental cover as required.
  • Taking incoming telephone calls for all post sale queries.
  • General accounting duties to support the team;
  • Any other duties as assigned, to support the Company.

Preferred Skills

  • Excellent telephone manner.
  • Customer service focused.
  • Good working knowledge of MS Office and SAGE.
  • Experience of working within a busy pressured environment.
  • Good administration skills.
  • Effective questioning and listening skills.
  • Previous experience of mechanical services, plumbing or construction industry would be advantageous.
  • Professional and friendly with the ability to quickly build a rapport, communicating both verbally and via email.
  • Organised and efficient.
  • ‘Can-do’ attitude.
  • Ability to work flexibly and using own efficient.

If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to hannahjones@uk.tricel.eu before the closing date.

All applications will be treated in the strictest confidence.

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